Support and Warranty Plans

Once your product has reached the end of its warranty and service period there are a number of options availableRift Player to you for the ongoing maintenance, service and support of your equipment. Support plans are not an extended warranty, when purchasing a new laser tag system you are provided with a warranty for 1 - 5 years which includes a premium support plan for that same period of time.

At the end of your initial warranty period, you may at Zone Laser Tag, Inc.'s discretion be offered an extended warranty option, extended warranties unless otherwise noted do not include a service plan.

Option 1: “NSP” - No Support Plan

Under this option, you pay nothing to Zone Laser Tag, Inc. unless you use our services, when using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: $95 per hour
  • Outside office hours emergency technical support: $200 per hour
  • Repair Bench time rate: $95 per hour
  • Parts purchases: No discount

Option 2: “Basic” - Basic Support Plan

If you select this optional support plan you would pay Zone Laser Tag, Inc. an annual fee of $1,000. Your support plan will only be valid for 12 months. When using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: FREE
  • International in office hours technical support: FREE
  • Outside office hours emergency technical support: $150 per hour 
  • Repair Bench time rate: $60 per hour
  • Parts purchases: 5% parts discount

Option 3: “Premium” - Premium Support Plan

If you select this optional support plan you would pay Zone Laser Tag, Inc. an annual fee of $4,000 spread over 12 months into equal installment payments, payable by credit card at $333.33 per month. When using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: FREE
  • Outside office hours emergency technical support: FREE
  • Repair Bench time rate: $40 per hour
  • Parts purchases: 10% parts discount

Our Technologies.

Contact us.

  • Corporate Address.
    419 Webbs Lane
    Dover, DE 19904
  • Sales.
    866-966-3797
  • Support.
    302-730-8888

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